100% Hassle-Free Guarantee
Clearskincare offers a wide range of products and we are very confident with the quality and performance of our products that we offer our consumers a money-back guarantee. If you have purchased from our online shop and you are not satisfied for any reason, within 7 days we will provide you a full refund.
Send via ground shipment and postmarked within 7 days from date of purchase, the unused portion in its original package along with the original receipts with your purchase price and information to:
27 GREENFIELD ROAD
LENNOX HEAD, NSW 2478
Returns submitted within:
0-7 days from purchase date: Your return will be processed as a refund, back to the original form of payment.
7+ days from purchase date: Returns will not be accepted.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift cards cannot be returned.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where refunds are not granted:
1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
2. Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: CLEARSKINCARE - 27 GREENFIELD ROAD, LENNOX HEAD NSW 2478 AUSTRALIA
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: CLEARSKINCARE - 27 GREENFIELD ROAD, LENNOX HEAD NSW 2478 AUSTRALIA
The buyer is responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service such as EXPRESS Post or International Standard Post.